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Quality Improvement 
Collaborative Quality Improvement
The purpose of this project is to identify and implement opportunities for departments to effectively work together to assess and improve the quality of care to persons with disabilities. By understanding the quality oversight and improvement approaches used by each department, the project can examine potential strategies for streamlining or coordinating quality improvement activities across departments and programs. Opportunities for collaboration will be explored at the administrative level (e.g., common surveys, coordinated complaint systems) as well as at the service delivery level (e.g., joint project to reduce falls).
For a final collaborative quality improvement project, the project will design and implement a complaint and incident tracking system to monitor at least two of Maine’s four Medicaid waivers. In designing the system, the project will leverage and build upon resources that have already been developed by other state agencies. Once a final product is developed, it will be shared with all agencies administering HCBS waivers so that multiple agencies can benefit from any new functionality introduced. CMS has provided funding for this 3-year project under the 2001 Real Choices Systems Change grant solicitation.
Reports & Products
If you would prefer receiving the reports in an alternative format (for example, Braille), please contact Taryn Bowe.
Project Contact
Taryn Bowe
V oice: 207-228-8158 or 800-800-4876, ext. 8158
TTY: 207-780-5646 or 866-783-6461
Fax: 207-780-4953
Email: tbowe@usm.maine.edu
